Returns & Exchanges
At PAISA, we take pride in the freshness and quality of our gourmet food products. If your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 24 hours of delivery.
Document the Issue
Take clear photos of the damaged product and the shipping label immediately upon arrival to help us process your claim.
Contact Support
Email our customer service team at [email protected] with your order number and the photos within 24 hours of receipt.
Verification Review
Our quality assurance team will review your request and provide a resolution within 48 hours, as perishable items cannot be physically returned.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing